We're Here to Help
New to baijiu and sake? Have questions about ordering, shipping, or storage? We've compiled answers to the questions we hear most often. Can't find what you're looking for? Our team is always ready to help—reach out and we'll get you answers quickly.
Common Questions
Shipping takes 3-7 business days, with free delivery on orders over $200. We ship to most US states where alcohol delivery is legal. Baijiu lasts indefinitely unopened; sake is best consumed within 1-2 years of purchase (check bottling dates). Store bottles away from direct sunlight at stable room temperature. Opened bottles should be consumed within a few weeks for sake, while baijiu remains stable much longer. We only sell authentic products sourced through verified channels. Returns are accepted on unopened bottles within 30 days. For large orders or special requests, contact us directly for personalized assistance and potential volume pricing.
Still Have Questions?
Our team includes baijiu and sake enthusiasts who love helping customers discover new favorites. Whether you need recommendations, have questions about specific bottles, or want guidance on food pairings, we're here to help. Reach out via email or chat—we typically respond within a few hours.
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